In case of non-receipt of reply within 8 working days of registering your Complaint or unsatisfactory reply, you can escalate complaint to Level II (Regional Incharge), using Complaint ID.
For escalation of your grievance to Regional Incharge*
“Regional Office Name & Address/RO Incharge/ RO Incharge email id” will populate
If your complaint is not resolved satisfactorily within 5 working days from date of escalation, you may contact Chief Grievance Officer / Alternate Chief Grievance Officer.